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Club News

System revamp complete

10 July 2013

THE club would like to thank supporters for their patience during the major overhaul of its systems and revamp of the retail & ticketing operations.

As with any change of this magnitude there will always be a period where the efficiency of the system takes time to achieve 100% as staff go through training.
 
Further improvements over the coming months focused mainly online. This is also now the cheapest way to purchase a ticket and will improve the supporter experience with an interactive seat map.

The club are delighted with the process which saw the successful implementation of:

New Retail website – 7th June 
New Swindon Store – 29th June
New Ticketing system – 29th June
New online ticketing system – 4th July

The next phases which are coming Very soon are
- My World Implementation
- Reward points from your purchases
- Additional prioritisation for big games
- Improved supporter email marketing 


Ticket FAQs

How Can I buy tickets?
There are 3 easy ways to purchase Tickets, they can either be purchased from the Swindon Store in person, Online by going to www.stfcmyworld.com and follow the tickets link and remember Online purchases are FREE or by phone calling 08718761993 Option 1 ( £2 fee per ticket). Both online and phone bookings are now a 24 hr service 7 days a week.

Why do you charge an admin fee on the phone?
The admin fee charged on tickets covers our costs of using a call centre to book tickets. The reason for using a call centre is that we had a number of complaints regarding phone charges previously and therefore this is far more efficient way of purchasing your ticket. Remember the easiest method of purchasing tickets is online and then choosing the Print at Home or collect options which are FREE.

How do I select my seats Online
If you are a season ticket holder and you have activated the correct client reference sent out you will be able to see your tickets in manage my tickets and therefore be able to book these tickets for cup and friendly matches. Non- season ticket holders can go to closest seat and click on area, then row letter and seat number and this will bring up the closest seat or you can also pick best available to which is the quickest way to purchase tickets. By the start of September an interactive seat map will be available to enhance your user experience.

When will I receive my tickets?
Tickets are sent within 72 hours of being purchased if the postal option was selected when buying online or over the telephone.

Can I collect my tickets on the day of the match?
Yes, please go to the pre-ticket collection point at the rear of the Town End stand.

I chose Print at Home but have not received an email or my tickets won’t print?
If you choose the print at home option, your tickets are sent to you as a PDF which you can download. The email is sent within 24 hours of payment being processed. If you do not receive it, please check your spam folder before calling the Swindon Store on 08718761993 Option 2. If you cannot print your tickets please call the ticket office 48 hours before the match date to make alternative arrangements. The confirmation email will not gain you entry to the Ground.

What should I do if I need a duplicate ticket or if I want to upgrade a junior ticket?
On receipt of your tickets please check that all details are correct. Should your tickets be lost or stolen and duplicate tickets are requested please contact the ticket office to arrange duplicates. 
Please note duplicate tickets are issued at the ticket offices discretion and will only be issued to the original purchaser. If you wish to upgrade your ticket, please contact the ticket office on 0845 337 1875 at least 48 hours before the match date.

Do you provide seats for Wheelchair Users?
Yes, purchasing is the same as above

I have moved and would like to update my address details, how do I do this?
If you have purchased your tickets online, you can do this yourself by logging into your account and clicking the ‘My Account’ link. Here you can amend all your personal details. Please note as we use an address verification service the address provided MUST MATCH the address to where your credit/debit card is registered otherwise your tickets may be cancelled.

I am unable to log on to my online account. What should I do?
You should have received a client reference number at the beginning of June. If you do not have this , please email store@swindontownfc.co.uk. If you can’t remember your password, please use the ‘Forgotten your Password’ link which can be found underneath the login button. If you are trying to activate your account but are unable to because the system is saying that the account has already been activated, please follow the ‘Forgotten your Password’ link. If problems still persist please contact the Swindon Store Office.

Can my tickets be delivered to an alternative address?
Tickets bought over the phone maybe sent to an alternative address as long as the purchaser address matches the card holder details.

What is the maximum number of tickets I can purchase?
There is no limit on the number of tickets purchased in one transaction. This may be subject to change dependent on the opposition team and demand for tickets.

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