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2022-23 STFC Season Tickets Terms & Conditions

29 March 2022

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Swindon Town Football Club would like to make its fans aware of the following Terms & Conditions for our 2022-23 Season Tickets.

This ticket is subject to the full Conditions of Issue; the rules and regulations of FIFA, UEFA, The Football Association and The Football League; and the Club’s Customer Charter, Ground Regulations and Behavioural Policy. Please see www.swindontownfc.co.uk or the signs around the stadium for more details.

The ticket remains the property of Swindon Town FC and may not be transferred or made available for resale under any circumstances.

To obtain a refund on match tickets not subsequently required, tickets must be in possession of the Club Shop no later than 24 hours prior to the time of advertised kick-off.

Purchase of Season Ticket

The Club reserves the right to refuse Season Tickets to applicants at its absolute discretion.

Cup Ties

Home cup ties are not included in the price of a Season Ticket. You will normally be able to purchase your seat(s) within a period which will be advertised at the time. If the club needs the use of your seat(s) another seat(s) will be reserved for you.

Promotional Matches

The Club reserves the right to run promotional matches without compensating Season Ticket Holders.

Loyalty Points

260 points will be issued for season ticket holders at the start of the season, 15 points are issued for a home match purchase and 10 points for an away match purchase (one set of points per customer will be issued, if purchasing two tickets please re assign the additional ticket to the second customer to obtain loyalty points). Loyalty point balances will be cleared down at the end of every season.

Home tickets purchased from the match day windows will not be awarded loyalty points.

Away tickets purchased from the away club in advance or on the match day will not be awarded loyalty points.

Loyalty Cash

Season Ticket holders will receive 10% loyalty cash back onto their account after 30 days of purchasing retail items in store and online. Season Ticket holders must show their season card at point of sale or log in to their account. This balance must be redeemed by 31st May 2022.

Change of address

If you change your address before or during the season you must notify the Club as soon as reasonably practical by emailing queries@swindontownfc.co.uk or at the Club Shop.

Use of Season Cards

Season Cards admit the holder to all home league fixtures played at The County Ground during the 2022/2023 Season.

Each Season Card admits the holder only.

Season Cards are subject to the full terms of issue and to the rules and regulations of FIFA, The Football Association and The Football League's Ground Regulations in respect to the relevant competition, and the Club's Customer Charter, Ground Regulations and Behavioural Policy. Please note due to new EFL safeguarding, all under 16s must be accompanied by an adult when entering the stadium and should be sat in the family stand (D1 - D2) or Arkells F2U or A3U. Please see www.swindontownfc.co.uk or the signs around the stadium for more details.

Season Cards are for the use of supporters of the Club only. By applying for a Season Card and/or using the same you hereby warrant and represent that you are a supporter of the Club.

Season Cards are transferable between the same categories or to a lower category supporter.

Loss or theft of Season Cards must be reported immediately to the Club. Replacements will be issued (not on match-days) at a charge of £5.

Ticket Upgrades

If you have a concession Season Ticket, it can be 'upgraded' to an adult ticket for a maximum of five matches per season. You will be charged the difference between the match cost breakdown of the Season Ticket and a full price match ticket for the relevant price category. To do this, please call the Club Shop on 0330 002 1879 option 1 (Club Shop currently not open - opening times TBC) or email queries@swindontownfc.co.uk for further information. The club would like to inform supporters that upgrades cannot be processed on the day of the match.

Season Ticket Moves

You can 'move' your Season Seat to another part of the ground which has the same price category a maximum of five matches per season. To do this, please call the Club Shop on 0330 002 1879 option 1 (Club Shop currently not open - opening times TBC) or email queries@swindontownfc.co.uk for further information.

Disabled Season Tickets

To be eligible for Disabled prices and to qualify for a free accompanying helper ticket if required, supporters must be able to provide 'proof of disability' to the club shop, such as evidence that the supporter is in receipt of Disability Living Allowance of the middle or higher rate for either component. The same goes for match tickets where when proof is shown and updated to your ticket account all disabled supporters will be eligible for a FREE helper. For disabled supporters that are aged Under 11 there will be a charge of £5 for both supporter and helper for admission to the ground. Please email queries@swindontownfc.co.uk, call 0330 002 1879 option 1.

Admission to the Ground

The Season Card must be produced at each match upon entry.

Please present your Season Card to the turnstile operator or automated turnstile with the barcode facing up. The barcode on your Season Card will be authenticated by a scanner.

Each Season Card admits the holder only. Each season card is only allowed to gain access once per match day.

If you have forgotten your season ticket on a match day, you may obtain a paper ticket from the club shop at £1 per ticket. If you require a replacement card this will cost £5.

The Club is committed to preventing discrimination in all its fields of operation and within its stadium, providing an environment free from racial abuse, harassment, bullying and victimisation. The Club practices a zero tolerance policy towards discrimination, harassment and abuse. Any Season Ticket holder engaging in such abuse or harassment will have their Season Card confiscated and be banned from attending future games involving the Club. No refund will be issued.

If you see, hear or are a victim of racial, homophobic or disability abuse call Kick it Out on 0800 169 9414.

By applying for a Season Ticket you also agree to abide by the Club's No Smoking Restrictions, Alcohol and Behaviour Policies. There is no smoking permitted inside the stadium. Please note the 'smoking areas' are limited in size. Consuming alcohol in view of the pitch is a Criminal Offense (refer to Ground Regulations) and offenders may be subject to ejection from the Stadium and arrest by the Police.

Warning: Please pay attention to pitch activity at all times especially whilst players are preparing for a game and at half time, as being hit by a ball can cause serious injury.

Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection and banning from the ground.

The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the ground. The Club may impose a ban for one or more matches.

Season Tickets are accepted on the condition that the holder obeys the Ground Regulations, copies of which are available for inspection on request and are on display around the Stadium and on www.swindontownfc.co.uk. The Club reserves the right to eject from the ground any person who fails to comply with such Rules and Regulations.

Changes to Dates, Refunds and Exchanges

Season Ticket Holders are reminded that the dates and times of fixtures are subject to alteration during the season from those announced at the beginning of the season and that no refunds will be given if matches are not attended.

Match Abandonment

In the unusual circumstance that a fixture is abandoned prior to the scheduled date, Swindon Town’s Social Media channels will broadcast the news we will also do our best to let the local news and radio know.

In the unusual circumstance a match is abandoned during play the following points/policies will come into effect.

If the game is abandoned for any reason before half time, the spectators may be admitted to the re arranged fixture for 50% of the normal admission charge.

If the abandonment occurs after half time, the normal admission changes for the re arranged fixture will apply.

If the game is postponed prior to kick off, tickets purchased for that fixture will be valid for the rearranged fixture. In the event of a fixture being postponed prior to kick off, refunds will be issued once both clubs have agreed a new date with the original ticket being valid (this applies to away games also subject to the away club terms and conditions) for the new fixture and a refund offered to those not able to attend.

In the event that a match has to be played out of view of the public (“Behind Closed Doors”); or match attendance numbers are restricted as a consequence of any government, Football Authority or other regulatory body guidance or direction: The Club will endeavour to provide each qualifying Home Match Ticket holder, without charge, with a streaming voucher to enable the ticket holder to view the Match live.

The provisions of this clause shall be subject to the permissions of the relevant Football Authority. Where a streaming voucher is made available in accordance with this clause, the Home Match Ticket may not be exchanged, refunded or used to attend any other Match, including where the qualifying Home Match Ticket Holder opts not to make use of such voucher. In the event of postponement for any reason of the Match, the unused Home Match Ticket will be valid for entry to the subsequent re-arranged Match (if any). In such circumstances, it is the ticket holder’s responsibility to ascertain the date and kick-off time of any rescheduled Match, and these Conditions of Issue shall apply to the rescheduled Match

Covid 19

A.1 You MUST NOT attend a Match if you or anyone else in your household (including anyone in your support bubble)

A.1.1 has or develops any COVID-19 symptoms; and/or

A.1.2 are/is required to self-isolate; and/or

A.1.3 live in an area where there is a local lockdown in place at the time of the Match; and/or

A.1.4 other restrictions are in place which mean you cannot safely travel to or from or attend the Match in question.

B. Spectator Code of Conduct

B.1 In addition to complying with these COVID-19 updated terms and conditions and the Ground Regulations you are also required to read and comply with our Spectator Code of Conduct before purchasing and using ticket(s).

B.2 Please read the Spectator Code of Conduct carefully. By purchasing and/or using or attempting to use a ticket you are agreeing to the spectator code of conduct

C. Mobile Tickets and NHS Track and Trace

C.1 We must have the contact details of each person with a ticket attending the Match in order to comply with NHS Track and Trace requirements.

C.2 In order to comply with NHS Track and Trace requirements and to minimise the risks of transmission of COVID-19, all tickets will be Digital Tickets / Print at Home You will not be allowed to enter the Stadium without a valid ticket.

C.3 Every person attending the Match will be required to have their own Ticket. The only two exceptions to this are: (1) for accompanied minors (being those under the age of 18 on the date of the Match (please note that valid proof of age may be required)) and/or (2) for those people with a disability attending the Match with a personal assistant. Any supporters who are not able to use online ticketing will be issued a paper ticket by post.

Use of Data

The Club or their business partners may inform you from time to time by e-mail, telephone, SMS or direct mail regarding relevant news, information, services and products offered by any of them which may be of interest to you.

The personal data shall be used by the Club and their business partners or representatives to: (a) Update and develop records and for assessment and analysis including market and product research; (b) assist in providing services/products to you; and (c) to review, develop and improve the services offered.

Where applicable, you consent to the Club processing your personal data, and disclosing your information to their business partners and agents, for the above purposes.

Should you wish to opt out of the above at any time, please email your opt-out request to queries@swindontownfc.co.uk.

By law you are entitled to receive a copy of information or data about you which is held by the Club upon a payment of a small fee.

You are also entitled to request rectification, erasure or blocking of any such information or data which is inaccurate or not up to date and held by the Club.

Proof of age requirements & age bracket cut-off dates

Please note that proof of age in the form of a photocopy of the supporter's birth certificate or passport is required by the Swindon Town Club Shop for all new concession Season Tickets. This is not required for renewals.

To be eligible for a Senior Over 65 Season Ticket, the supporter must be 65 on or before 01/08/2022.

To be eligible for a Young Adult 18-21 Season Ticket, the supporter must 18-21 years old on or before 01/08/2022.

To be eligible for a Junior U18 Season Ticket, the supporter must be U18 on or before 01/08/2022.

To be eligible for a Junior U11 Season Ticket, the supporter must be U11 on or before 01/08/2022.

Payment of Season Ticket

Cash: You can pay for your Season Ticket(s) in full with a cash payment. You can also split payment between cash and credit/debit card. Please do not send cash in the post.

Credit/Debit Card: We accept all major Credit / Debit cards except American Express and Diners.

BACS: Season Tickets can be paid via BACS. More information can be found on the website.

V12Finance scheme: Please submit your V12 Finance request at time of booking. Season Ticket Holders applying to pay by V12 Finance are subject to additional terms and conditions applicable to the scheme. Please read these before agreeing to the terms and conditions.

Acceptance of Terms

If any of the above Terms are not acceptable to Season Ticket Holders then they should return their Season Card immediately. No refunds will be issued after the season has commenced. Where a Season Card has been issued and the Season Card has been used to gain entry to the Stadium for any match this will constitute acceptance of these Terms.


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